New Ground Handling Task Allocation Tool Introduced by INFORM

INFORM has introduced GroundStar (GS) TeamWork, a cutting-edge tool designed to enhance task allocation for airlines and ground handlers. The solution empowers frontline managers at smaller operations or hubs by streamlining apron and terminal workflows, reducing reliance on central allocators.

As the latest addition to INFORM’s GroundStar software suite, GS TeamWork provides a task-based overview of flights, staff deployment, capacity utilization, and break planning. The tool supports multiple operational areas, including aircraft loading and gate services, ensuring efficient workforce management.

Built as a mobile-first web app, GS TeamWork enables frontline managers to assign tasks digitally via an intuitive interface, eliminating manual processes like paper-based or spreadsheet tracking. This allows for real-time adjustments, optimized resource allocation, and quicker responses to disruptions.

Key benefits include:

• Reduced operational inefficiencies (e.g., overlapping deployments, uninformed staff)

• Data-driven decision support for disruptions, optimizing both passenger services and ramp operations

• Instant employee updates on delays or changes affecting their tasks

Michael Reinkober, INFORM Product Manager, emphasized: “GS TeamWork simplifies ground operations communication. At larger airports, central allocators can focus on cross-utilizing staff, while frontline managers handle task assignments based on real-time insights.”

By leveraging real-time data and proactive suggestions, GS TeamWork helps minimize delays, enhance efficiency, and ensure more reliable ground operations.